Customer Service Agent with German

  • Kategoria
    Administracja biurowa i wsparcie biznesu
  • Rodzaj umowy
    Praca Stala
  • Poziom doświadczenia
  • Lokalizacja

Adecco Poland Sp. z o.o. jest Agencją Zatrudnienia nr 364

Opis klienta:

For our Client from BPO sector currently we are looking for Customer Service Agent with German.

What you will be doing:

  • Supporting customer through different channels (inbound calls and messages)
  •  Analysing and solving customer’s’ queries
  • Sharing information on administrative and technical requests (products, invoices, etc.)
  • Making changes to the system 
  • Forwarding faults or calls to other departments.
  • Upselling and promoting products.

Zakres odpowiedzialności:

Skills you need to succeed:

  • German at C1 level or above  
  • English at B1/B2 lvl would be an asset.
  • Customer oriented attitude  
  • Excellent organizational and communication skills  
  • Good knowledge of MS Office  
  • Willingness to work in shifts: 5 days a week, 40 hours (7am-10pm, Monday-Sunday)
  • Willingness to work on the basis of a mandate contract for a period of two weeks. The next contract is an employment contract for an indefinite period.

Profil kandydata:

What we offer:

  • Performance bonus up to 2000 PLN / month
  • Relocation bonus 3000 PLN
  • Employee Assistance Program for employees and their families (psychological support)
  • An extra day off for voluntary activities close to your heart
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
  • Opportunity to become one of the Internal Trainers
  • Career path framework
  • A multinational environment with strong ties to Swiss business culture
  • LuxMed medical healthcare and Generali group insurance
  • Multisport Plus / Classic or MultiKafeteria benefit systems
  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)